Support

Need Help?

Forum

This is the best place to look for an answer to your question. If the forums don’t already have what you’re looking for, post your question in the Troubleshooting section - our developers dedicate hours every day to answering your questions.

Documentation Learn

Getting started guides, how-tos for advanced features and examples.

FAQs

Most frequently asked questions, troubleshooting guides and error notifications.

Reference

Device API, SDK and base image docs.


Repos

Dig right into the readme and issues: resin-cli, resin-sdk, resin-sdk-python, resin-base-images, etcher .

Private support

If your project requires priority support, stealth mode, quick responses, and team-wide ticket visibility, you can upgrade to a support package with direct access to our engineers.


Standard support users: Access private support by logging into the resin.io dashboard.

Login to the Dashboard

Production support users: Access your support portal.

Login to Zendesk

Support

Paid plans include private support with our engineers.

You can add a plan with faster and guaranteed response times.

Standard

Included with all paid plans

Access to private support with resin.io engineers

Best efforts response times

Production

Starts at $1499/month

Tickets have guaranteed response times, with an SLA, depending on severity

Access to private support with resin.io engineers

1 hr onboarding session + continued tutorials

Dedicated

Options include:

24/7 support

On prem support

Custom device support

Dedicated account management

Live event support

Our Support Philosophy

We think that most support conversations should happen out in the open. This is why we are creating a shared knowledge base with our users in the resin.io forums. The forums also enable our users to help one another without needing to rely on the resin.io team.

We believe in the power of support-driven development. The best support we can give you comes directly from the developers who build and maintain resin.io. Each support inquiry is treated as an opportunity for us to learn and improve our product, documentation, and user experience. The feedback and feature requests we hear from you directly inform our roadmap.